At PokéCrat, authenticity is at the core of everything we do. We understand the importance of trust when purchasing Pokémon Trading Card Game (TCG) products, and we are committed to providing genuine products that collectors and players can purchase with confidence.

Our Promise

We guarantee that every Pokémon TCG product sold by PokéCrat is authentic and sourced through trusted channels.

Our goal is to ensure that every customer receives genuine products that meet the quality standards expected from official Pokémon merchandise.

Trusted Sourcing

We carefully obtain our inventory from trusted distributors, authorized suppliers, and reputable wholesale partners.

Our sourcing process is designed to help ensure that every product offered through our store is authentic before it reaches our customers.

Products We Guarantee

Our authenticity guarantee applies to products sold directly by PokéCrat, including:

Booster Boxes
Booster Packs
Elite Trainer Boxes (ETBs)
Collection Boxes
Premium Collections
Tins
Sleeved Boosters
Single Cards
Graded Cards
Pokémon TCG Accessories

Quality Inspection

Whenever appropriate, products are visually inspected before shipment to verify that they are in suitable condition and match the items ordered.

Sealed products are shipped in their original manufacturer's packaging unless otherwise noted in the product description.

If You Have Concerns

If you believe the product you received is not authentic, please contact us as soon as possible.

To help us investigate your concern, please provide:

Your order number
A detailed description of the issue
Clear photographs of the product and its packaging

Our team will carefully review your claim and work with you to reach an appropriate resolution.

Counterfeit Prevention

PokéCrat has a zero-tolerance policy toward counterfeit merchandise.

If we identify any concern regarding product authenticity, we will investigate promptly and take appropriate action with our suppliers where necessary.

Customer Confidence

Our commitment to authenticity is part of our commitment to providing:

Genuine Pokémon TCG products
Honest product listings
Reliable customer service
Secure shopping
Fair and transparent business practices

We want every customer to shop with complete confidence.

Important Notice

PokéCrat is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially associated with Nintendo, The Pokémon Company, Game Freak, or Creatures Inc.

All trademarks, product names, logos, and brand names are the property of their respective owners and are used solely to identify the products offered for sale.

Contact Us

If you have any questions regarding our Authenticity Guarantee or need assistance with an order, please contact us:

PokéCrat

Email: contact@PokéCrat.shop

Phone: +1 (479) 345-1674

Business Address:
Knesebeckstraße 36
46282 Dorsten

Thank you for choosing PokéCrat. We appreciate your trust and are committed to delivering authentic Pokémon TCG products with every order.