Privacy policy

At PokéCrat ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • Order history

  • Account login information (if applicable)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on pages

  • Referral URLs

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Process payments

  • Provide customer support

  • Respond to inquiries

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send promotional emails if you have chosen to receive them

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

3. Payment Information

Payments are processed through trusted third-party payment providers.

PokéCrat does not store your complete credit or debit card information on our servers.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Keep your shopping cart active

  • Improve website performance

  • Analyze visitor behavior

  • Enhance your shopping experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted third parties when necessary to:

  • Process payments

  • Deliver shipments

  • Provide website hosting

  • Perform analytics

  • Prevent fraud

  • Comply with legal obligations

These service providers are required to protect your information and use it only for the services they provide on our behalf.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders

  • Maintain business records

  • Resolve disputes

  • Comply with applicable legal, tax, and accounting requirements

When your information is no longer required, we will securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data in a portable format

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide their own consent.

We do not knowingly collect personal information from children without appropriate authorization. If we become aware that such information has been collected in error, we will take reasonable steps to delete it promptly.

10. International Data Transfers

If you access our website from outside the country where our operations or service providers are located, your information may be transferred to and processed in other jurisdictions.

Where required, we implement appropriate safeguards to protect your personal information during such transfers.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will be posted on this page with a revised effective date. Your continued use of our website after any changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

PokéCrat

Email: contact@PokéCrat.shop

Phone: +1 (479) 345-1674

Business Address:
Knesebeckstraße 36
46282 Dorsten

We will make reasonable efforts to respond to your inquiry as promptly as possible.