Contact information
At PokéCrat, we're committed to providing excellent customer service. Whether you have questions about an order, need help with a product, or require assistance before making a purchase, our support team is here to help.
Customer Support
Email: contact@PokéCrat.shop
Phone: +1 (479) 345-1674
Business Address:
Knesebeckstraße 36
46282 Dorsten
Support Hours
Our customer support team is available during the following hours:
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Monday – Friday: 9:00 AM – 5:00 PM
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Saturday: 10:00 AM – 2:00 PM
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Sunday & Public Holidays: Closed
We aim to respond to all email inquiries within 1–2 business days.
Order Assistance
If you are contacting us regarding an existing order, please include:
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Your full name
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Your order number
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The email address used when placing the order
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A brief description of your inquiry
Providing this information helps us resolve your request more quickly.
Product Questions
If you have questions about our products, including:
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Pokémon booster boxes
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Booster packs
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Elite Trainer Boxes (ETBs)
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Collection boxes
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Sleeved boosters
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Tins
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Premium collections
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Single cards
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Graded cards
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Trading card accessories
Our team will be happy to assist you with product details, availability, and general recommendations.
Shipping & Returns
For questions regarding shipping, tracking, returns, refunds, or damaged shipments, please contact us by email. Our support team will work with you to resolve your issue as quickly as possible.
Business & Wholesale Inquiries
For partnership, wholesale, or other business-related inquiries, please contact:
Email: contact@PokéCrat.shop
Please include relevant details about your business and the nature of your inquiry.
Our Commitment
At PokéCrat, customer satisfaction is our priority. We strive to provide prompt, friendly, and professional support to ensure every customer has a positive shopping experience.