Shipping policy

Thank you for shopping with PokéCrat. We are committed to processing and delivering your orders as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high demand, new product launches, or holiday seasons, processing times may be extended. If significant delays occur, we will notify affected customers by email.

Shipping Destinations

PokéCrat ships to many locations worldwide, subject to carrier availability and local regulations.

If we are unable to ship to your destination, you will be notified before your order is processed or as soon as the issue is identified.

Shipping Methods

Shipping options are displayed during checkout based on your delivery address. Available methods may include:

  • Standard Shipping

  • Expedited Shipping (where available)

Delivery times are estimates provided by the shipping carrier and are not guaranteed.

Estimated Delivery Times

Typical delivery estimates are:

  • Domestic Orders: 3–6 business days

  • International Orders: 7–20 business days

Delivery times may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

  • Destination

  • Package weight and dimensions

  • Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, when available. Please allow up to 48 hours for tracking updates to appear after shipment.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated. PokéCrat is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

Lost or Delayed Shipments

If your shipment appears to be delayed beyond the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the issue.

While we will do our best to assist, PokéCrat cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers or events beyond our control.

Damaged Packages

If your package arrives visibly damaged:

  • Take photos of the package and its contents before opening further, if possible.

  • Contact us within 48 hours of delivery.

  • Include your order number and photographs of the damage.

We will review the issue and work toward an appropriate resolution.

Missing Items

If your order is missing an item, please notify us within 7 days of receiving your shipment. We will investigate the matter and provide a suitable solution if an error has occurred.

Pre-Orders

Products sold as pre-orders will ship once they become available. If your order contains both pre-order and in-stock items, your shipment may be held until all items are available unless otherwise specified.

Please refer to our Pre-Order Policy for additional details.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

PokéCrat

Email: contact@PokéCrat.shop

Phone: +1 (479) 345-1674

Business Address:
Knesebeckstraße 36
46282 Dorsten

We appreciate your trust in PokéCrat and are dedicated to providing a reliable and enjoyable shopping experience.