Terms of service

Welcome to PokéCrat. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms.

2. Products and Availability

PokéCrat offers Pokémon Trading Card Game (TCG) products and related collectibles, including but not limited to:

  • Booster Boxes

  • Booster Packs

  • Elite Trainer Boxes (ETBs)

  • Collection Boxes

  • Tins

  • Premium Collections

  • Single Cards

  • Graded Cards

  • Trading Card Accessories

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

3. Pricing

All prices displayed on our website are subject to change without prior notice.

Despite our best efforts, pricing or product description errors may occasionally occur. If an error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund.

4. Orders

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud

  • Payment authorization issues

  • Violations of these Terms

If your order is cancelled after payment has been received, you will receive a full refund.

5. Payments

We accept secure payment methods made available during checkout.

By placing an order, you confirm that you are authorized to use the selected payment method and that all payment information provided is accurate.

Orders will not be shipped until payment has been successfully authorized.

6. Shipping

Shipping times are estimates only and are not guaranteed.

Please review our Shipping Policy for information regarding:

  • Processing times

  • Delivery estimates

  • Tracking information

  • Customs duties

  • International shipments

PokéCrat is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other events beyond our reasonable control.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

8. Pre-Orders

Products sold as pre-orders are shipped once inventory becomes available.

Estimated release dates are provided by manufacturers and may change without notice.

Customers purchasing pre-order items agree to these conditions.

9. Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, website design, and other materials, is the property of PokéCrat or its licensors and is protected under applicable intellectual property laws.

No material may be copied, reproduced, distributed, or used without prior written permission.

10. Trademarks

Pokémon, Pokémon Trading Card Game, Pokémon TCG, Nintendo, Game Freak, Creatures Inc., and related names, logos, and trademarks belong to their respective owners.

PokéCrat is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially associated with Nintendo, The Pokémon Company, Game Freak, or Creatures Inc.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload malicious software or harmful code.

  • Interfere with the operation or security of the website.

  • Submit false or misleading information.

We reserve the right to suspend or terminate access for users who violate these Terms.

12. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, PokéCrat disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by applicable law, PokéCrat shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website

  • Inability to use the website

  • Product delays

  • Loss of profits

  • Data loss

  • Third-party services

Our total liability for any claim relating to an order shall not exceed the amount paid for the applicable order, except where prohibited by law.

14. Third-Party Links

Our website may include links to third-party websites for your convenience.

We do not control or endorse these websites and are not responsible for their content, products, services, or privacy practices.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Changes become effective immediately upon publication on our website. Continued use of the website after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the operation of our business, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved by the courts with appropriate jurisdiction, unless otherwise required by applicable law.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

PokéCrat

Email: contact@PokéCrat.shop

Phone: +1 (479) 345-1674

Business Address:
Knesebeckstraße 36
46282 Dorsten